Privacy Policy – CAVENDISH

Cavendish Hair Clinic (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us. We encourage you to read this policy carefully to understand our views and practices regarding your personal data.

By using our services or engaging with our website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Cavendish Hair Clinic is a private clinic based in the UK, specialising in hair restoration and treatment services. We are the Data Controller of your personal data.

For questions or concerns regarding this policy, you can contact us at:

Cavendish Hair Clinic
13 Hanover Square, London, W1S 1HN
158-160 Kenton Road, Harrow, HA3 8AZ
Phone: +44 203 488 4032
Email: [email protected]

2. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, date of birth, contact details (email address, phone number), gender.
Health Information: Medical history, current health conditions, allergies, treatments, and diagnoses relevant to your hair restoration needs.
Payment Information: Billing details, payment method, transaction records for services rendered.
Usage Data: Information on how you use our website (such as IP address, browser type, time spent on pages, etc.).
Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our website. Please refer to our Cookie Policy for more details.

3. How We Use Your Information

We process your data for the following purposes:

To provide our services: To assess your suitability for hair restoration treatment, create a personalised treatment plan, and deliver services accordingly.
To communicate with you: To send appointment reminders, provide updates on your treatment, and respond to your inquiries.
To process payments: To handle billing and payment for our services.
For marketing purposes: With your consent, we may send you marketing communications, including promotional offers, newsletters, or updates about new services. You can withdraw your consent at any time.
To improve our website and services: We may use your data to analyse website traffic, user preferences, and to improve our service delivery.

4. How We Share Your Information

We will not sell, rent, or lease your personal data to third parties. We may share your information with:

Service Providers: We may share personal data with trusted third-party service providers who assist us in running our business (such as payment processors, IT support, marketing agencies, etc.). These third parties are contractually obligated to handle your data securely and in compliance with data protection laws.
Healthcare Providers: If required for your treatment, we may share your health information with specialists or other medical practitioners involved in your care.
Legal Compliance: We may disclose your personal data if required to do so by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, or investigate potential wrongdoing.

5. How We Protect Your Information

We take appropriate technical and organisational measures to safeguard your personal data. This includes encryption, secure access control, and regular audits to protect against unauthorised access, loss, or alteration of your personal information.

However, please be aware that while we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. As such, we cannot guarantee the absolute security of your data.

6. Your Rights Under the Data Protection Act 2018 and GDPR

You have the following rights in relation to your personal data:

Right of Access: You have the right to request copies of your personal data that we hold.
Right to Rectification: If you believe the information we hold about you is inaccurate or incomplete, you have the right to ask us to correct or complete it.
Right to Erasure: In certain circumstances, you can request that we delete your personal data.
Right to Restrict Processing: You can request that we limit how we process your personal data.
Right to Object: You have the right to object to our processing of your personal data under certain conditions.
Right to Data Portability: You can request that we transfer your personal data to another organisation, or directly to you, in a commonly used format.
Right to Withdraw Consent: If we are relying on your consent to process your personal data, you can withdraw that consent at any time by contacting us.

If you wish to exercise any of these rights, please contact us using the details above.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and improve your user experience.

You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more details on how we use cookies.

8. Retention of Your Data

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements.

If you no longer wish to use our services, we will retain your data for a reasonable period before deleting or anonymising it, as required by applicable laws.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before submitting any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes to how we process your personal data, we will notify you by email or by placing a prominent notice on our website.

We encourage you to review this policy periodically for the latest information on how we are protecting your privacy.